Frequently Asked Questions

Our FAQ page offers quick answers to common inquiries about our products and
services.

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What are the reasons to choose Zuyyu?

Zuyyu transforms your business for the digital era with a multilingual digital menu, QR ordering system, online POS billing, and Google ordering. Our platform integrates with KOT/KDS, staff ordering, in-store billing, stock management, add-ons and variants, reporting, analytics, and more - all available in your preferred language.
Enhance your business to the next level with Zuyyu.

Can I upgrade from the menu view to the order placement system?

Yes, you can easily upgrade your subscription by contacting our support team via phone, email, or chat.

Where should I place the QR Codes? 

QR Code menus are suitable for dine-in, delivery, takeout and other service types. You can place QR Codes on tables, entry points, signage, food pickup areas, or even on delivery bags for future orders.

Domy customers need an app to scan a QR Code? 

No, they can just use their phone cameras or Google Lens.

Will my digital menu download onto my customers smartphones?

No, Zuyyu QR Codes do not require a PDF download. Customers can browse the menu, place their orders, and simply exit the page/browser.

Will all age groups know how to scan a QR Code? 

QR Codes have become widely used, and most customers, regardless of age or tech experience, are familiar with them. Additionally, most smartphones come with built-in QR Code scanners, so there’s no need for a separate app.

Can I group multiple menus under one QR Code? 

Yes, you can combine all your menus into a single QR Code
using the Zuyyu digital menu.

Can I upload a new menu in the future and reuse the same QR Code? 

Our system supports dynamic QR Codes, which means the QR Code stays the same even when you update your menu. Customers scanning the code will always see your latest menu.

Can I manage menu edit or upload myself? 

Absolutely! Zuyyu provides an easy-to-use platform that allows you to create and customize your menu effortlessly.

What is Google Food Ordering?

Google Food Ordering is a convenient online service that enables customers to browse, order, and pay for food from local restaurants through Google searches and maps. It streamlines the food ordering process by offering a seamless platform for customers to explore menus, place orders, and schedule deliveries or pickups.

How can Google Food Ordering help my restaurant?

Google Food Ordering can transform restaurant's online presence and boost order volume by making it easily accessible to a wide customer base. With Zuyyu integration, customers can browse digital menu, place orders, and pickup items, enhancing your visibility and accessibility in today’s digital landscape.

Why should restaurants enable the Order with Google feature?

Enabling the Order with Google feature offers numerous advantages for restaurants. First, it enhances online visibility, making it easier for potential customers to find and order from your establishment. Additionally, it provides a seamless and efficient ordering experience for customers, which can lead to higher sales and greater customer satisfaction.

How do I get started with Google Food Ordering?

If you're interested in adding Google Food Ordering to your restaurant's business page, please reach out to the Zuyyu official team.

What is the setup time for Zuyyu?

Upon receiving your order confirmation and product/service menu, we typically take up to 5 working days to set up Zuyyu.

Is Zuyyu POS software suitable for both small and large businesses?

Yes, Zuyyu POS software is ideal for both small and large establishments. Its scalable design meets the diverse needs of everything from small businesses to larger brands.

What type of customer support is offered with Zuyyu?

Zuyyu provides dedicated customer support to help with any questions or issues you may face. You can expect the following:
✔ Technical Support: Prompt assistance via phone or email to address software-related problems.
✔ Training and Onboarding: Providing training sessions, onboarding support, and resources such as video tutorials and documentation to ensure a smooth transition and familiarity with the software.
✔ Knowledge Base: Access to an online knowledge base filled with detailed guides, tutorials, and FAQs to help you navigate and use the software effectively.
✔ Software Updates and Upgrades: Regular updates and improvements to the application, including notifications for new features and bug fixes to ensure optimal performance. Charges will apply for upgrading the system

How easy is it to train staff to use Zuyyu software?

Zuyyu software is designed to be user-friendly and intuitive, making it accessible for users of all skill levels—no technical expertise is required. Additionally, Zuyyu offers training resources, including manuals, video tutorials, and online support, to help you train your staff effectively.

What should I do if I have additional questions or need support with billing?

If you have questions or need assistance regarding billing, please contact our customer support team through email, phone, or chat. We are here to help with any inquiries or concerns you may have.

Can I receive a refund if I cancel my subscription?

Refunds are not offered for canceled subscriptions. As a transparent service provider, your service will continue to operate until the end of your subscription period.

What happens if my renewal is delayed?

We will send you an email and give you a call to remind you about the Zuyyu renewal. If payment is not received before the renewal date, your data will be deleted, and you will lose access to your account.

How will I receive my invoices?

You will receive electronic invoices via email, detailing your subscription and any associated charges.

Is there a contract or long-term commitment?

No, there is no contract or long-term commitment required. You can cancel your subscription at any time.

What are the reports available in Zuyyu?

The Zuyyu POS system provides wide-range of reports to facilitate informed decision-making. With features like sales analysis and tracking, our detailed reports summarize sales, expenses, products, customers, taxes, visitors, and much more.

Can I set different prices for online, takeout, and other services?

Yes, Zuyyu enables you to set multiple prices for a single item, catering to online, takeout, delivery, and other service types.

What is the cost of Zuyyu?

We offer a range of products to suit our customer’s needs. To find out more about pricing for your business, click here.